Direct Access for Support Questions
A secured dedicated forum is created for Your Association, accessed via the Redesign website, and serves to centralize and facilitate recording your Support Requests. The request is automatically logged in the forum, issued a Ticket ID, a notification sent to you and the request is assigned for resolution.
Fast and Friendly Response
Your Support Request will be responded to by our team of software specialists within one business day. We strive to resolve the request as quickly as possible in order to minimize any business interruption and pride ourselves in understanding our Clients critical business cycles when Support needs increase.
Access Online Help 24/7
Online and frequently updated help guides and tutorials can be accessed any time from anywhere.
Get No Fee Upgrades
Depending on the implementation option chosen by your Organization, automatically receive annual MemberPro upgrades for free.
Access Tailored Training Options
Support needs can vary or change, so we offer special low cost training options such as Online Sessions using Adobe Connect and VOIP technologies or Onsite Training, both of which can be tailored to meet Your Association or specific Department needs.